ClaireMed handles administrative call routing—scheduling, billing, records, medical messages, and new patient inquiries—so your front desk can focus on patients in the building, not on the phone.
Built on 10+ years of voice AI expertise from CarBot platform, adapted specifically for healthcare with emergency safety protocols, HIPAA-compliant architecture, and non-clinical boundaries.
ClaireMed is a healthcare-oriented voice AI virtual receptionist designed to improve call handling and routing, reduce operator workload, and shorten wait times for patients.
Unlike traditional IVR systems (rigid "press 1 for scheduling" menus) or generic answering services, ClaireMed uses natural language intent detection to understand what patients need and routes them to specialized virtual agents in under 30 seconds.
Primary Router + 6 specialist agents (New Patient, Scheduling, Billing, Records, Medical Message, General Support)
Flexible routing for complex multi-topic calls with context preservation
Automatic language detection with native-quality speech synthesis
Immediate 911 redirect when emergency symptoms mentioned—no exceptions
Defers medical questions to qualified clinical staff—AI handles admin only
AWS HIPAA-eligible services, BAAs, encryption, zero-retention AI policies, audit logging
Each agent has a specialized role, distinct voice, and healthcare-specific knowledge base
Role: Greeting, intent detection, fast routing
Handles: Initial call answer, understand patient need, route to appropriate specialist
Role: Consultation bookings, sales inquiries
Handles: "I want to schedule a consultation," new patient information collection
Role: Appointment changes
Handles: Reschedule, cancel, confirm appointments; identity verification before changes
Role: Collect medical messages, defer advice
Handles: Clinical questions (defers to qualified staff), post-op concerns, nurse callback requests
Role: Billing, insurance, payment questions
Handles: "I have a question about my bill," insurance coverage, payment plans, financing
Role: Medical records requests
Handles: "I need my medical records," identity verification (DOB), records process explanation
Role: Complaints, unclear requests, escalations
Handles: "I want to speak with a manager," unclear intent, patient feedback
Key Challenge: High-value new patient inquiries go to voicemail, competitor books first.
How ClaireMed Helps: New Patient Specialist (Cassidy) handles consultation inquiries 24/7. Collects contact info, describes procedure process, books appointments or arranges callbacks—even after hours. No missed revenue opportunities.
Key Challenge: High call volume (mix of new patients, follow-ups, billing, records) overwhelms front desk.
How ClaireMed Helps: Intelligent routing separates call types: New Patient → Cassidy, Scheduling → Amy, Billing → Shannon, Records → Vexa. Front desk receives only complex cases or human escalations.
Key Challenge: Patients call with post-procedure questions ("Is this pain normal?") requiring clinical staff, but front desk doesn't know when to escalate.
How ClaireMed Helps: Medical Message Taker (Scarlett) recognizes clinical questions and defers to qualified staff. Emergency keywords trigger immediate 911 redirect. Non-clinical questions (scheduling, billing) handled by AI.
Key Challenge: Inconsistent call handling across locations; after-hours coverage gaps.
How ClaireMed Helps: 24/7 consistent call handling across all locations. Same routing logic, same quality, same compliance. Weekly metrics show performance by location.
ClaireMed is powered by the CarBot platform, which has been building voice AI solutions for automotive dealerships since before AI was a buzzword.
10+ years of conversational AI engineering, multi-agent orchestration, and context-aware transfers
Enterprise-grade TCPA/CASL compliance architecture in automotive (adapted for HIPAA in healthcare)
Trusted by serious operators who need reliability, not experiments
ClaireMed takes CarBot's proven voice AI platform and adapts it specifically for healthcare:
Schedule a personalized demo and we'll show you how ClaireMed handles your specific call types.