7 specialized agents, 31 transfer paths, multilingual support, emergency protocols, and HIPAA-compliant architecture—everything you need for safe, efficient call handling.
ClaireMed uses a 7-agent specialized architecture (not a single generalist chatbot) with each agent designed for specific healthcare administrative tasks.
Specialized agents mean faster routing (intent detection tailored to agent role), better accuracy (agent knows what questions to ask), and clearer handoffs (caller knows which "department" they're speaking with).
Proof Moment: Call and state "I want to schedule a consultation"—hear Primary Router route to New Patient Specialist in <30 seconds.
When a caller mentions emergency keywords at any point in the call, ClaireMed immediately interrupts and directs them to call 911 or go to the ER.
"I'm hearing that this may be a medical emergency. Please hang up and call 911 immediately, or go to your nearest emergency room. I'm going to end this call now so you can get immediate help."
Call ends. No transfer, no triage, no exceptions.
Proof Moment: Test call with "severe chest pain" → immediate 911 redirect and call termination.
When a call is transferred from one agent to another, the receiving agent already knows the caller's name and previous conversation.
Patient: "I need to reschedule my appointment AND I have a billing question."
Scheduling Coordinator (Amy): "Got it—your appointment is now rescheduled for Friday at 2 PM. Let me connect you with our Billing Specialist."
Billing Specialist (Shannon): "Hi [Patient Name], I see you just rescheduled your appointment with Amy. How can I help with your billing question?"
✓ No repeated questions. Patient doesn't have to say "I already told the other person."
Transfer context is passed as metadata: caller name, previous agent ID, conversation summary, collected data (phone, email). Receiving agent's prompt includes this context.
ClaireMed supports 7+ languages with automatic detection—no "press 2 for Spanish" menu, just speak naturally.
Patient (in Spanish): "Hola, necesito programar una cita."
Primary Router (in Spanish): "¡Hola! Con gusto te ayudaré. ¿Para qué tipo de cita necesitas programar?"
✓ Full conversation continues in Spanish across all agents.
All calls recorded, transcribed, and analyzed. Weekly performance metrics: call volume, transfer success, handle time, abandonment.
Structured implementation with baseline monitoring (2 weeks) + active tuning (4-6 weeks). QA rubric ensures success before full rollout.
2-of verification (DOB, ZIP, last name, last-4 MRN, phone) before discussing appointments or records. Optional OTP for high-security clients.
Schedule a personalized demo and we'll walk you through each capability.
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