Healthcare-first voice AI with HIPAA-compliant, BAA-enabled architecture
Confidential — Prepared February 2026
Every practice runs on ClaireMed Cloud with the same tools, workflows, and 9-agent architecture. Choose the tier that matches your volume and quality goals.
All processing runs through ClaireMed Cloud (BAA-enabled end-to-end). Each tier uses different LLM, voice, and STT providers but the same tool execution layer.
Each agent can be individually enabled or disabled per practice. All agents are available on every tier (Rosie, Claire, Sierra). Toggle column shows default configuration — practices customize based on their needs.
| Agent | Role | Department | Capabilities | Default |
|---|---|---|---|---|
| Claire | Primary Router | Front Desk | Intelligent call routing, language detection, emergency escalation | ✓ |
| Cassidy | New Patient Specialist | Front Desk | New patient intake, demographics, insurance, lead capture | ✓ |
| Sarah | Scheduling Coordinator | Front Desk | Appointments, rescheduling, cancellations, calendar coordination | ✓ |
| Shannon | Billing & Insurance | Administration | Billing inquiries, insurance verification, payment plans | ✓ |
| Vexa | Records & Follow-up | Administration | Medical records requests, prescription refills, lab follow-up | ✓ |
| Scarlett | Medical Message Taker | Administration | Message intake, overflow handling, document coordination | ✓ |
| William | Support & De-escalation | Operations | Frustrated caller support, complaint management, safety net | ✓ |
| Consult Triage | Provider Check-in/out | Operations | Physician authentication, ER consult routing, check-in/out | — |
| Patient Experience | Pre/Post Visit | Operations | Pre-visit screening, intake forms, post-visit follow-up, surveys | — |
✓ = Enabled by default | — = Available, disabled by default (enable at any time)
Pricing shown reflects the Claire (Standard) tier. Rosie reduces cost-per-minute; Sierra adds premium voice quality. Contact sales for tier-specific quotes.